Data Privacy & Cookies

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details).

• Details about your matter and related information.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• For the provision of dispute resolution, coaching, training and development, and associated support services.

 

We also receive personal information indirectly from organisations, businesses and individuals that commission our services.

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We use the information that you have given us in order to deliver our services.

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We may share your personal information with other identified persons to provide your services and, if applicable, the organisation or individual who has asked us to carry out the work. We will only share information if we have your explicit consent.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting debwatkins8@googlemail.com

• (b) We have a contractual obligation.

 

How we store your personal information 

• Your information is securely stored in hard copy and / or electronically.

• We will keep a copy of your Agreement to Mediate / Agreement to Engage in Conflict Coaching for 6 years (as part of your contract documentation). 

• Your contact details will be kept for 6 months following the end of your service.

• Information you provide to us as part of a complaint will be held for 2 years. 

• Notes taken during dispute resolution sessions will be securely destroyed immediately on completion. 

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At the end of these periods, your information will be securely and permanently destroyed.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at debwatkins8@googlemail.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at debwatkins8@googlemail.com

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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Website Cookies

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They help the website function properly, improve user experience, and provide information to the website owners.

 

How We Use Cookies

We use cookies to:

• Ensure the website functions as intended.

• Enhance your browsing experience by remembering your preferences.

• Analyse website traffic and user behaviour to improve our services.

• Provide relevant content and advertisements.

 

Types of Cookies We Use

1. Essential Cookies
   These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as filling out forms or setting privacy preferences.

2. Performance Cookies
   These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

3. Functional Cookies
   These cookies enable the website to provide enhanced functionality and personalisation, such as remembering your preferences.

4. Targeting/Advertising Cookies
   These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites.

 

Third-Party Cookies

We may use third-party services, such as analytics tools, that set their own cookies. These cookies are governed by the respective third-party privacy policies.

 

Your Choices

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device.

• Delete cookies.

• Block cookies from specific websites or all websites.

 

Please note that blocking or deleting cookies may impact your experience on our website.

 

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed.